 • What is a GDS?
• How many GDS systems are in operation today?
• What is G-rez GDS chain code?
• Does G-rez use “seamless” connectivity to the GDS?
• Does your system handle minimum night stays?
• Why should I use a reservation system'?
• How will the services translate into more Reservations for my property?
• How would I receive reservations?
• I'm very busy, how much of my time will this take?
• How much time would it take you to load us on the GDS from the moment you receive all the necessary hotel info from us?
• I am already working with an other provider, how can I join you?
• I handle online reservations from my website, through a reservation request form. Why would I need a reservation system with instant confirmation?
• What makes G-rez different from other reservation systems?
• I already maintain a massive bank of manual contracts with travel agents and corporate clients. How does G-rez Reservation System help me out?
• Why should my agents switch from manual contracting to online contracting, using the G-rez system?
• How are payments transferred between Hotel and Travel Agents/Corporate clients?
• How do my Agents/Corporate Clients access the G-rez system to make online booking?
• What is the maximum number of Agents/Corporate Clients that I can set?
• Will internet users be able to see the confidential rates I set for my travel agents / corporate clients?
• I have more than one hotel - can I cross-sell my hotel rooms while maintaining information in one system?
• My hotel is very small can I still benefit from G-rez Reservation System?
• Can I differentiate my hotel room rates among internet users, travel agents, and corporate clients?
• What is the maximum number of rate structures that I can set?
What is a GDS?
GDS stands for Global Distribution System. This a term used to describe the large and sophisticated electronic travel reservation systems currently in use throughout the world.
How many GDS systems are in operation today?
There are currently four major GDS systems in operation – Amadeus, Galileo, Sabre and Worldspan.
What is G-rez GDS chain code?
All hotels within Great Hotels Organisation share the private label chain code: GW
Does G-rez use “seamless” connectivity to the GDS?
Yes. G-rez provides “seamless” connectivity to Sabre, Worldspan and Amadeus, Galileo. This gives travel agents real-time access to the hotels information, where they can view up-to-the-minute rates, room availabilities and general sales conditions by hotel.
Does your system handle minimum night stays?
Yes, any kind of minimum night requirements can be set up on G-rez system.
Why should I use a reservation system'?
The reservation system will help you set room rates and allotments, and distribute these throughout your market (Internet users, travel agents and corporate clients). Thus, potential guests will be able to make reservations 24/7 through your website, without having to deal with reservation staff behind the desk.
How will the services translate into more Reservations for my property?
By connecting you into the GDS and ADS systems with a well designed availability system your property is now visible to millions of travelers worldwide both on the internet and via travel agents.
How would I receive reservations?
With our system you can choose if you would like to receive the reservation via fax, email or both. All information about the reservations will also be saved in the system and can be used to generate reports.
I'm very busy, how much of my time will this take?
Not much. Our customer support team will assist you in learning to use the maintenance account, and help enter all of your property info. Once this is done, all you need to do is maintain the availability. That means, if you get a reservation from another source, just log in, enter the dates you want to close, and click save. This will update all agent terminals and websites using the GDS in just a few seconds.
How much time would it take you to load us on the GDS from the moment you receive all the necessary hotel info from us?
The hotel information will be loaded by you directly into the system. One of the unique features of our system is that we give each hotel complete control over the inventory. You will be given an account manager that will train you on our system before your properties go live in the GDS.
I am already working with an other provider, how can I join you?
A hotel can only work with one GDS provider at a time. You would need to specifically see when your current contract expires and/or what the terms are for cancelling the contract. We have great experience from hotels switching provider and will assist you in every step. The whole process is very easy and takes approximately 28 days, following this process will ensure that there is a smooth switch process.
I handle online reservations from my website, through a reservation request form. Why would I need a reservation system with instant confirmation?
In fact, a reservation request form does not guarantee a booking. Several correspondences should be followed up before the sale is actually closed. By having an instant confirmation facility in your reservation system, your hotel may enjoy various benefits such as:
• Closing sales immediately, and turning your hotel website into a revenue center.
• Avoid guests 'shopping around'.
• Make guests feel certain of their reservations.
• Enhance guests' pre-staying satisfaction as they are not disturbed by repeated back-and forth correspondence in making reservations.
• Reduce the extra work of informing rates and availability.
• Reduce the extra work of checking room allotment manually.
What makes G-rez different from other reservation systems?
G-rez reservation System provide hotels with the maximum number of reservations for the lowest cost. We utilize the lastest technology, but more important we provide superior service. Each hotel is given an dedicated account manager that will first of all ensure that you are maximizing your revenue through each of the electronic distribution channels.
I already maintain a massive bank of manual contracts with travel agents and corporate clients. How does G-rez Reservation System help me out?
You can distribute a login and password combination to each and every one of your travel agents and corporate clients so that they might access room rates and allotments you set directly from your website.
Travel agents and corporate clients can make online reservations and get instant confirmation.
Hence, in place of disconcerting manual contracting, G-rez hotel Reservation system offers the speed and ease of online contracting.
Why should my agents switch from manual contracting to online contracting, using the G-rez system?
There are several reasons to make the switch, but the three most important ones are:
• Greater access to allotments - Room allotment is shared among agents belonging to a given group-rate structure, available on a first-come first-served basis.
• Instant Confirmation - No more waiting-period uncertainty! Online bookings will be confirmed instantly 24 hours a day, 365 days a year.
• Fast Information distribution - The mass mailing feature in
G-rez system will enable hotels to distribute their promotional rates directly to counter sales staff much faster than by fax or mail, giving on-line agents a competitive edge.
How are payments transferred between Hotel and Travel Agents/Corporate clients?
There are six payment options for your agents/corporate clients:
• Credit card online authorization,
• Credit card guarantee,
• Credit facility,
• Prepayment,
• Floating deposit
• Pax Account (Guests pay the hotel, which forwards commissions to agents).
How do my Agents/Corporate Clients access the G-rez system to make online booking?
Through your own website. An agent or corporate client logging into a special link on your website will be transferred to a G-rez-generated reservations page, which includes your own logo, banner, and graphics.
What is the maximum number of Agents/Corporate Clients that I can set?
Unlimited.
With G-rez reservation system, adding new agents or corporate clients is simple and straightforward.
Will internet users be able to see the confidential rates I set for my travel agents / corporate clients?
No. Rates for travel agents / corporate clients will only be accessible with a login / password combination. G-rez system will display rates and other confidential information to each agent or client that have been authorized by the hotel.
I have more than one hotel - can I cross-sell my hotel rooms while maintaining information in one system?
G-rez Call Center Reservation System allows you centralized reservations among your member hotels. All detail guidance of member hotels is available in one screen for reservation staff - such as guest reservation history, package availability etc.
My hotel is very small can I still benefit from G-rez Reservation System?
Efficient use of allotments is critical to smaller hotels who cannot afford unused room nights. G-rez Reservation System allows small hotels to share allotments with hundreds or even a thousand agents, generating greater opportunities for reservations even during off seasons. G-rez Hotel Reservation System can be used by hotels: B&B hotels to five star hotels and hotel groups.
Can I differentiate my hotel room rates among internet users, travel agents, and corporate clients?
Yes. G-rez Reservation System allows you to set unlimited 'Rate Tiers' (Rate Codes) which you can assign to one or a group of clients. Updating rates becomes a simple task even when dealing with thousands of clients.
What is the maximum number of rate structures that I can set?
Unlimited. |
