Training and Development focus

Luigi Villani runs the Great Hotels Academy, offering a range of training courses to hotels and staff to ensure they get the very best out of our technology.

In a reflection of its ongoing commitment to the training and development of member hotels, G-rez has launched its own in-house training facility: the Great Hotels Academy.

Thanks to the Academy, and the in-depth training it provides our members, hotels joining the GW code see an average increase of 25% in production. The Great Hotels Academy has been introduced to ensure members develop a deep understanding of how to achieve such results by utilising our tools to their fullest potential.

Once hotels have our HotelFactory technology, Great Hotels Academy can help ensure that their properties are set up correctly to take full benefit. A dedicated training manager will advise hotel members on the necessary training to use our technology effectively and, as a result, see an increase in reservations and profits.

Courses reveal rate strategy and demonstrate how HotelFactory can become a tactical tool, as well as covering sales and marketing programmes. There are several levels of training available to members:

• Great Start Training

Tailored for new members joining the GW chain code to show them how to set up and manage the technology and to give them the knowledge to maximise revenue through optimum use of all available services.

• Hire the Trainer

A customised one-day consultancy/review programme and training session for individual hotels.

• Electronic Distribution Training

This two-day course outlines what the various distribution channels are and shows how to get the best from electronic inventory and rate distribution. A key session gives an understanding of consortia programmes and teaches participants how to bid via the Request for Proposal tool in order to capitalise on the ability to penetrate key global markets.

• Revenue Management Training

Designed to give hotels new resources, tools and knowledge in how to increase revenue through optimal yield practices. Participants learn how to forecast accurately and implement the most efficient revenue management alternative for their property.

• Telephone Training

This training is available at any time using sharing software – Webex – to allow the trainer and trainee to view and work through documents, presentations and web pages together from different locations.

For more information, contact Carly Gotz on
cgotz@ghorg.com or +44 (0) 20 7380 8592.